Technical Lead (Data Applications and BI)
Posted Updated
We're looking for a Technical Lead to join our team in broader Zurich area, Switzerland in a hybrid working mode. You will work as part of an international delivery team operating in a complex enterprise IT environment.
In this role, you will act as the senior technical authority for production health, reliability and incident resolution across application-layer data services and BI solutions. You will collaborate closely with Data Architects, BI Engineers, Data Reliability Engineers and other stakeholders to ensure resilience, performance and compliance for business-critical data systems and reporting platforms.
Responsibilities
- Serve as the senior technical escalation point for incidents across Data Applications, BI and visualization domains
- Lead P1/P2 incident resolution, own root cause analysis and coordinate fixes among cross-functional teams
- Define and maintain Run technical standards including monitoring, alert thresholds, runbooks and on-call processes
- Review and approve technical changes entering production, including application releases and dashboard/report updates
- Identify systemic reliability gaps, prioritize remediation and build an automation backlog for Run operations
- Mentor Data Engineers and BI Engineers, setting a high technical standard and advancing best practices
- Report on production health, RCA trends and reliability metrics to the Data Program Manager
- Drive adoption of observability and incident management best practices across teams
Requirements
- Strong AWS and Reporting Experience (Grafana, PowerBI)
- 6+ years of experience in data or BI engineering, with 2+ years as a senior technical lead in production support environments
- Demonstrated expertise in managing application and BI systems in Run/production contexts
- Strong experience with Microsoft Power BI, including dashboard and reporting operations
- Proven leadership in incident command and root cause analysis (RCA)
- Hands-on knowledge of monitoring and observability tools for application and BI stacks
- Experience in technical mentoring of engineers across multiple disciplines
- English language fluency at B2 level or above
Nice to have
- Knowledge of Site Reliability Engineering (SRE) practices, including SLIs, SLOs and error-budget management
- Familiarity with AI-assisted monitoring or agentic operational tooling
- Experience in building automation scripts or self-healing capabilities
- Understanding of cloud-native data query tools such as Amazon Athena
- Exposure to cloud data platforms like Snowflake or ClickHouse
Benefits
- 5 weeks of vacation
- EPAM Employee Stock Purchase Plan (ESPP)
- Enhanced parental leave
- Extended pension plan
- Daily sickness allowance insurance
- Employee assistance program
- Global business travel medical and accident insurance
- Learning and development opportunities including in-house training and coaching, professional certifications, and courses