Technical Support Team Lead | Customer Care
We're looking for a highly motivated, curious, and dynamic Technical Support Team Lead to join our growing Customer Care group. This is a unique opportunity to play a pivotal role in a fast-paced, cutting-edge AI product environment. As a leader with a builder mindset, you won't just manage a team. You'll bridge technical support, product, and engineering, and help shape how our users build software with AI.
What you'll do
Manage the team queue and prioritize tickets based on urgency and SLAs, protecting the user experience with top-quality, high-touch support
Use support data and KPIs to identify bottlenecks, optimize team workflows, and continuously improve support quality
Foster personal and technical career development, mentor technical experts to excel, and help them take ownership and grow
Act as a key feedback loop by translating user roadblocks and data insights into actionable product improvements and bug priorities, alongside R&D and Product teams
Take full ownership in a fast-paced, young, and evolving organization: shape your role, propose new initiatives, and drive cross-functional projects
2+ years leading technical support or customer-facing technical teams, with hands-on experience in queue management, SLA tracking, and driving team output
Strong analytical skills, with a track record of using data, dashboards, and metrics to drive decisions and improve overall performance
A self-starter who thrives in an evolving, flexible environment, ready to define processes, build structure, and own new initiatives from scratch
Exceptional interpersonal skills, with experience mentoring technical experts and building strong team cohesion
Hands-on experience building with Base44 (or similar AI app
builders like Lovable, Bolt, or Replit), and the ability to understand user problems from the builder’s point of view
High technical curiosity and a passion for building and experimenting with modern software
Nice to have
Strong understanding of web technologies (HTML/CSS/JS), client-server architecture, and APIs
Experience with browser DevTools and troubleshooting tools such as Postman
Work model
At Base44, we believe our best work happens together. Our work model is fully in person, 5 days a week from our Tel Aviv office.
Wix and Base44 are proud to be equal opportunity employers. We believe everyone has the right to be successful, online, and we're committed to a work environment where everyone is welcome and anyone has the right to succeed.