Telecommunications Officer

Summary of Responsibilities:

The main responsibilities and tasks of this position are as listed below, but not limited to these:

• Complete the important tasks outlined on the Officer Shift Checklist, to record and follow up all job related incidences in the Officer Log

• Report broadband and telephone equipment defects to the relevant vendors

• Attend to complaints and enquiries referred to by Communications Assistant

• Highlight important events, special instructions and information to the team

• Handle follow ups passed over from the previous shift

• Handle and deliver the Hotel’s general emails to the relevant departments promptly for follow up

• Monitor the status of jobs in Guest Request Management system and highlight any service delays to the respective departments for follow up

• Monitor and ensure the accuracy of all call charges/postings in the PMS and Call Accounting system

• At least 1 year of experience in the Hospitality/Service Industry preferred
• Good spoken and written English
• Computer Knowledge and OPERA knowledge is preferred
• Proficiency in multiple languages is preferred.
• Minimum ‘O’ level education with 5 credits or Diploma
• Excellent management, planning, decision making, interpersonal, communication and counselling skills.
• Possess knowledge of PBX and Voicemail system, Call Accounting, Guest Request Management and Property Management System