Telecommunications Specialist (RingCentral)
A major healthcare organization is seeking an experienced Telecommunications Specialist to support enterprise voice systems across multiple campuses and clinics. This role manages daily telecom operations, VoIP (cloud/on‑prem), call flows, MACs, troubleshooting, and collaboration with IT teams. Ideal candidates bring strong RingCentral expertise, Avaya platform experience, and the ability to support complex telephony environments.
Required Qualifications
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RingCentral experience
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Bachelor’s in Computer Science or equivalent experience
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5+ years telecom/IT network systems experience
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Avaya CM v16.3, System/Session Manager, Aura Messaging, CMS, VeraSmart, Virtual Observer, G430/G450/G650
Preferred Certifications
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Cisco CCNA or CCVP
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Avaya Certified Support or Implementation Specialist
Skills
As published by lever · 10 questions · 1 written answer
Basics
Resume/CV, Full name, Email, Phone, Current location, Current company, LinkedIn URL, Twitter URL, GitHub URL, Portfolio URL, Other website
Pick from a list (9)
- Do you have hands‑on professional experience configuring, administering, and supporting RingCentral in an enterprise environment?
- Have you worked directly with Avaya Communications Manager (v16.x or similar), System Manager, Session Manager, and Aura Messaging?
- Do you have at least 5 years of professional experience working with telecommunications and IT network systems?
- Do you have a Bachelor’s degree in Computer Science OR equivalent experience in telecom/network systems?
- Have you supported telecom systems across multiple sites, campuses, or distributed environments?
- Do you have hands‑on experience supporting both cloud‑based and on‑prem VoIP systems?
- Are you proficient with telecom troubleshooting tools such as Wireshark, SolarWinds, or TraceSBC?
- Are you able to work on‑site in Boston, MA, with up to 20% travel?
- Do you have the legal right to work in the United States?
Written answers (1)
- What is your desired salary range?