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WNS

Workforce Specialist

Posted Updated
Discussion

Monitor live volumes and reallocate agents as needed.Ensure SLA, AHT, and occupancy targets are achieved.Provide intraday reports and escalate risks to leadership.Support VIP and irregular operations (IROPS) coverage.

  • Strong analytical skills and quick decision-making
  • Proficiency in workforce tools (Talkdesk, Salesforce, etc.)
  • Excellent communication and adaptability in high-volume travel environments

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