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WNS
4 years ago

Operations Trainer - Automotive Contact Centre

AfricaFull-timeJunior
South Africa

Main purpose: The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. Key Responsibilities: 1. Training Delivery · Conduct new starter training…
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WNS
4 years ago

Team Leader - Outbound - Century City, South Africa

AfricaFull-timeJunior
South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as…
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WNS
4 years ago

Lead Associate – Ops

AfricaFull-timeJunior
South Africa

Providing administrative support of a clerical nature to project managers. Matric The Contractor must be willing to be trained in the field of project administration and finance.
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WNS
4 years ago

Heron Crescent 1

AfricaFull-timeJunior
South Africa

The purpose of the role is to develop and manage the implementation of the Strategic Business Units learning and development strategy. Manage and govern the operational training function and team for allocated business…

Performance Management
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WNS
4 years ago

Group Manager - WFM

AfricaFull-timeJunior
South Africa

The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time…

Cisco Erlang Statistics
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WNS
4 years ago

Database Engineer – Century City - South Africa

AfricaFull-timeJunior
South Africa

Purpose of the Role You will be leading a team of technical professionals that are required to support all areas of the enterprise, ensuring all databases run at optimal performance. Database structures and tables are…

Agile Automation C# ETL Java +9 skills
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WNS
4 years ago

Collections Agent - Utilities Contact Centre

AfricaFull-timeJunior
South Africa

We are looking for high performance, target driven individuals, with exceptional communication skills. The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out…
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WNS
4 years ago

Team Leader - Outbound - Claremont, South Africa

AfricaFull-timeJunior
South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as…
Apply
WNS
4 years ago

Quality Assessor - South Africa

AfricaFull-timeJunior
South Africa

The main purpose of this position is to enhance the customer experience journey by assessing call centre interactions (calls, email, chat, other), enable low-risk and zero-surprises BAU and producing reports which…

Six Sigma
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WNS
4 years ago

Outbound Agent - Senior Associate - Century City, South Africa

AfricaFull-timeJunior
South Africa

Role Purpose To provide communications solutions to customers by marketing and matching products and services to customer needs thereby generating revenue and improving customer satisfaction. This role requires…
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WNS
4 years ago

Night Shift Customer Service Agent - Claremont

AfricaFull-timeJunior
South Africa

Job Description Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed…

Customer Retention
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WNS
4 years ago

Senior Group Manager - Operations - South Africa

AfricaFull-timeJunior
South Africa

The main purpose of this position as part of the senior management is to lead a team with specialist function. You are customer & client facing & strive to deliver excellent customer experience. You are…

Performance Management
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WNS
4 years ago

Quality Manager

AfricaFull-timeJunior
South Africa

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our…

Six Sigma
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WNS
4 years ago

Call Center Agent - Dutch Speaking - Claremont, South Africa

AfricaFull-timeJunior
South Africa

Key Responsibilities: 1. Transaction Processing Transactions include: • Tenders, quotations, renewals, credit checks & gas confirmations, setting up accounts & contracts, handling exceptions and rejections, new…
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WNS
4 years ago

Team Leader - Inbound - Century City, South Africa

AfricaFull-timeJunior
South Africa

Main purpose To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to…
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WNS
4 years ago

Call Center Agent - Inbound - Durban - Hippo Park, South Africa

AfricaFull-timeJunior
South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Customer Retention
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WNS
4 years ago

Sr Sourcing Manager (Procurement)

AfricaFull-timeJunior
South Africa

The Sr. Sourcing Manager will execute complex sourcing projects, from start to finish, including but not limited to – sourcing requests validation per client guidelines, requirements analysis for the bid packages,…

Process Improvement Program Management
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WNS
4 years ago

Dialer Administration/MIS

AfricaFull-timeJunior
South Africa

The Dialler Administrator shall be responsible for day-to-day dialler administration, recommending, supporting and implementing departmental initiatives for operations to optimise contact and conversion rates. The…

Analytics Data Warehousing SQL
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WNS
4 years ago

Operations Trainer - Utilities Contact Centre

AfricaFull-timeJunior
South Africa

The purpose of the Operations Trainer role is to deliver product and technical training to their assigned operational business unit. The role of a learning and development professional is a vital component in ensuring…
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WNS
4 years ago

Call Center Agent - Inbound/Outbound - Century City, South Africa

AfricaFull-timeJunior
South Africa

We are looking for customer-focused and results-orientated individuals, with sound problem-solving and interpersonal skills, to deliver effective solutions for customers, to enable collections and minimize bad-debt…
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