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338 jobs
WNS
3 years ago

Transformational Quality Manager (Six Sigma, Blackbelt) - Deputy / Group Manager

APACFull-timeJunior
Philippines

Must have good problem solving, decision making & analytical skills. Manages team performance. Provide effective coaching and constructive feedback to subordinates. Performs administrative tasks for Operational…
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WNS
4 years ago

Team Leader - Collections - Utilities Contact Centre

AfricaFull-timeJunior
South Africa

An exciting opportunity for an Assistant Manager: Operations has just become available at WNS. We are looking for professional, high performance individuals , with sound leadership and problem solving skills, to lead a…

Performance Management Stakeholder Management
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WNS
4 years ago

Team Leader - Inbound - Claremont, South Africa

AfricaFull-timeJunior
South Africa

Main purpose To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to…
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WNS
4 years ago

Senior Associate

AfricaFull-timeJunior
South Africa

A Customer Service position available for the UK market at our Durban Offices. Key Responsibilities • Provide a reliable and trustworthy customer service experience for the UK market. • Identify and understand customer…
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WNS
4 years ago

Junior Business Process Analyst

AfricaFull-timeJunior
South Africa

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units. Key Responsibility Areas 1. Process and…

Data Modeling RPA SharePoint Stakeholder Management Visio
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WNS
4 years ago

Call Center Agent - Inbound - Centurion, South Africa

AfricaFull-timeJunior
South Africa

Main purpose The key objective of the role is to identify and understand customer needs, delivering a first class customer service to increase the profitability of the business while remaining committed to treating…

Customer Retention
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WNS
4 years ago

BUYER with FRENCH/SPANISH/GERMAN/ITALIAN

EuropeFull-timeJunior
Romania

Purchase goods, materials, components or services in line with specified cost, quality and delivery targets Support the purchasing function and other relevant departments and communicate any supply problems which may…
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WNS
4 years ago

Insurance senior call center advisors

AfricaFull-timeJunior
South Africa

Handle Inbound Calls for customers to resolve inquiries quickly, efficiently and to a high standard. Process includes sending reminders to customers on incomplete information in their policy or validation of…
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WNS
4 years ago

PROCUREMENT with FRENCH/ENGLISH/ITALIAN/GERMAN/SPANISH

EuropeFull-timeJunior
Romania

Assist Senior Buyer to coordinate and review document process performance with client on a regular basis; Handle complex invoice concerns and dissatisfied customers (internal & external); Purchase Requisition…

Microsoft Access Oracle SAP
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WNS
4 years ago

Assistant Manager - Operations - Telecommunications

AfricaFull-timeJunior
South Africa

We are looking for experienced TL's to join our team based in Claremont. This role lead a team of associates in a customer centric and high-performance culture through effective management of people, metrics and…
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WNS
4 years ago

Sr. Analyst - Market Research (PMR Analyst) (R&A)

APACFull-timeJunior
India

• Populate databases (e.g., drug information, company deals, pricing, launch dates, global market access statistics) with information provided from various sources including secondary data from information resources or…

SPSS SQL Statistics Tableau
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WNS
4 years ago

Team Leader: Sales Contact Centre (Night Shift)

AfricaFull-timeJunior
South Africa

Role Purpose This role is ideal for a talented, motivated and dynamic Sales Call Centre Team Leader / Assistant Manager that is passionate about leading, motivating, mentoring, coaching and developing a team of Inbound…
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WNS
4 years ago

Assistant Manager - Operations - Telecoms-South Africa

AfricaFull-timeJunior
South Africa

To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to treating…
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WNS
4 years ago

Trainer - South Africa

AfricaFull-timeJunior
South Africa

The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. Key responsibilities: Training Delivery: Conduct new starter training as well as…
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WNS
4 years ago

Operations Agent: Sales Contact Centre (Night Shift)

AfricaFull-timeJunior
South Africa

Role Purpose The role is ideal for talented and motivated inbound sales and service centric Call Centre Agents that enjoy facilitating sales via the telephone. Candidates should be well versed in Inbound and/or…
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WNS
4 years ago

Operations Trainer - Automotive Contact Centre

AfricaFull-timeJunior
South Africa

Main purpose: The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. Key Responsibilities: 1. Training Delivery · Conduct new starter training…
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WNS
4 years ago

Team Leader - Outbound - Century City, South Africa

AfricaFull-timeJunior
South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as…
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WNS
4 years ago

Lead Associate – Ops

AfricaFull-timeJunior
South Africa

Providing administrative support of a clerical nature to project managers. Matric The Contractor must be willing to be trained in the field of project administration and finance.
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WNS
4 years ago

Heron Crescent 1

AfricaFull-timeJunior
South Africa

The purpose of the role is to develop and manage the implementation of the Strategic Business Units learning and development strategy. Manage and govern the operational training function and team for allocated business…

Performance Management
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WNS
4 years ago

Group Manager - WFM

AfricaFull-timeJunior
South Africa

The purpose of this position is to assume responsibility for the forecasting, planning and resourcing function within our campaigns, as well as the management of a team of Planners, Schedulers and Real Time…

Cisco Erlang Statistics
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