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338 jobs
WNS
4 years ago

ACCOUNTS RECEIVABLE WITH ENGLISH/FRENCH/GERMAN/ITALIAN/SPANISH

EuropeFull-timeJunior
Romania

Communicating with the client (including other internal departments), sales offices or other external parties in relation to processed activities and solving issues; Develops good client relationships and good…

Accounts Receivable SAP
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WNS
4 years ago

Real Time Analyst - WFM

AfricaFull-timeJunior
South Africa

JOB PURPOSE Responsible for real time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of calls at the…

Stakeholder Management Statistics
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WNS
4 years ago

Debt Review Specialist - South Africa

AfricaFull-timeJunior
South Africa

Responsible for assisting in the smooth running of the Debt Review & Administration department. Responsible for all back-office operations end to end processes, ensuring all required outcomes are met in line with…

Salesforce
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WNS
4 years ago

Customer Service Team Manager – Financial Services - South Africa

AfricaFull-timeJunior
South Africa

Manage the local Customer Service team ensuring the development and delivery of a high quality and efficient customer service operation that limits reputation damage and meets the needs of the customer in line with…

Performance Management
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WNS
4 years ago

Team Leader - Durban - South Africa

AfricaFull-timeJunior
South Africa

The key purpose of this role is to lead, coach, develop, motivate and retain a team of advisors while ensuring that we offer the best service to all our customers. Key responsibilities • Deliver success against KPI…
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WNS
4 years ago

Team Leader - Inbound - Durban - Hippo Park, South Africa

AfricaFull-timeJunior
South Africa

Main purpose To lead, inspire and engage a team of Customer Service Advisors in delivering industry leading customer service through business KPI’s to increase the profitability of the business, remaining committed to…
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WNS
4 years ago

Assistant Manager - Training - Durban - South Africa

AfricaFull-timeJunior
South Africa

Main purpose: The purpose of the Operations Trainer role is to deliver soft skill, product and technical training into assigned operational business units. Key Responsibilities: 1. Training Delivery • Conduct new…
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WNS
4 years ago

Call Center Agent - Insurance - Durban - Grid Eye, South Africa

AfricaFull-timeJunior
South Africa

Main purpose: An exciting opportunity for senior Associates has just become available on our campaign in Claremont. We are looking for high performance individuals, with exceptional communication skills, to provide our…

Customer Retention
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WNS
4 years ago

Training Manager

AfricaFull-timeJunior
South Africa

The purpose of the role is to manage and govern the operational training function for allocated business units. In addition, you will be responsible for contributing towards effective talent development across business…

Performance Management
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WNS
4 years ago

Senior Quality Manager

AfricaFull-timeJunior
South Africa

This role exists to be the head of our quality function, responsible for the delivery of this function for our client. The role is required to ensure that we deliver the best possible customer experience to any of our…

Six Sigma Stakeholder Management
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WNS
4 years ago

Business Process Analyst

AfricaFull-timeJunior
South Africa

The main purpose of this role is to map and document business processes as well as review the procedure manuals in consultation with business process owners and business units. Key Responsibility Areas 1. Process and…

Data Modeling RPA SharePoint Six Sigma Stakeholder Management +1 skills
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WNS
4 years ago

TEAM LEADER

AfricaFull-timeJunior
South Africa

People · To engage and support staff to adjust to the culture of the campaign and to achieve all KPI’s (e.g NPS, Leads, Smarts, etc.), through effective coaching, performance management, and to develop career…

Performance Management Stakeholder Management
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WNS
4 years ago

Subject Matter Expert - Insurance

AfricaFull-timeJunior
South Africa

We are looking for professional, high performance individuals, with sound leadership and problem-solving skills, to support the customer service team while building a positive, people-focused environment. Key…

Agile Stakeholder Management
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WNS
4 years ago

Operation - Trainer (Night Shift )

AfricaFull-timeJunior
South Africa

Role Purpose The purpose of the Operations Trainer role is to deliver product and technical training into assigned operational business units. The role is split into key focus areas, namely: § New starter training –…
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WNS
4 years ago

Customer Service Agent – Financial Services - South Africa

AfricaFull-timeJunior
South Africa

Engaging with Customers through multiple channels to resolve their queries in a manner that meets and exceeds the needs of our customers and limits any reputational damage to the brand. This is done in-line with our…
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WNS
4 years ago

Team Leader – Travel Call Centre (Sabre) (Night Shift)

AfricaFull-timeJunior
South Africa

We are looking for professional, high performance individuals, with sound leadership and problem solving skills, to lead a team of Agents to create a customer centric and high performance culture through effective…

Performance Management
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WNS
4 years ago

Associate / Sr. Associate - Operations

APACFull-timeJunior
India

Handling Back office processes, providing solution to customers across various industries like Travel, Insurance and Banking clients in Non-Voice processes. Only Non Technical Graduates Fresher or 1 years and above…

Citrix
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WNS
4 years ago

Junior Quality Manager - South Africa

AfricaFull-timeJunior
South Africa

The main purpose of this position is to lead a team of quality assessors in order to provide reports, feedback, analysis, insights and trends to stakeholders according to agreed standards. Deliver 'Next-Gen'…

Six Sigma
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WNS
4 years ago

Group Manager - WFM

AfricaFull-timeJunior
South Africa

To manage the Planning team and all facets of the short term to medium term planning such as forecasting, scheduling and other operational activities while adjusting resources to meet business objectives. People…

Talent Management
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WNS
4 years ago

Team Leader - Outbound - Bellville, South Africa

AfricaFull-timeJunior
South Africa

Role Purpose Role is to lead and direct the telesales team to make high sales and enjoy good patronage from clients; to obtain excellent records in call quality and sales delivery. He/she directs the telesales team as…
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