Bilingual Customer Service Representative (English/Spanish)

We are looking for an outgoing, customer-focused, bilingual professional to join our on-site customer service team in Barranquilla. In this role, you will assist customers of an online clothing retailer with product inquiries, orders, sizing, returns, exchanges, and website-related issues.

The ideal candidate has a strong command of English, an extroverted personality, and excellent conversational skills. We are looking for someone who can engage in fluid, spontaneous, and empathetic conversations with customers, build rapport naturally, and create a positive customer experience.

You should enjoy interacting with people, communicate confidently in both English and Spanish, and be able to navigate online systems efficiently while providing accurate, friendly, and solution-oriented support.

Key Responsibilities

• Handle inbound customer inquiries through phone, email, and chat.
• Assist customers with product information, sizing, availability, and order-related questions.
• Help resolve website navigation, checkout, tracking, return, and exchange issues.
• Engage in natural, fluid, and empathetic conversations to understand customer needs and concerns.
• Build rapport with customers through active listening, empathy, and effective communication.
• Investigate customer concerns and provide clear, practical solutions.
• Maintain accurate customer and interaction records.
• Escalate complex issues appropriately while maintaining a positive customer experience.

What We're Looking For

We are looking for candidates who bring more than just language skills. The ideal candidate should have:

• Excellent English communication skills, with the ability to hold fluent and natural conversations.
• An extroverted and outgoing personality, with confidence when interacting with customers.
• Strong conversational skills, including the ability to communicate spontaneously, naturally, and empathetically.
• Excellent customer service skills, with a genuine interest in helping people.
• Empathy and active listening skills to understand customer concerns and provide personalized support.
• Strong problem-solving abilities and a solution-oriented mindset.
• Digital literacy, with the ability to navigate online platforms and systems efficiently.
• Bilingual proficiency in English and Spanish.

Schedule

This position offers fixed schedules, with two available shifts:

• Shift 1: 9:00 AM – 5:30 PM
• Shift 2: 11:30 AM – 8:00 PM

Days Off: One day during the week and one day during the weekend.

Please note that the schedule will be assigned based on operational needs.

Compensation & Benefits

• Compensation: $230 USD per week.
• Payment Frequency: Paid weekly in arrears.
• Contract Type: Independent Contractor.
• Training: Paid training.

Hiring Process

To ensure fairness and consistency, all applicants must complete every stage of the hiring process.

Our process includes:

1. Resume Review (English resumes only).
2. Pre-Screen Questionnaire.
3. One-Way Video Interview.
4. Live Interviews.

Important Requirements

• Please upload your resume in English. Spanish resumes will not be accepted.
• Strong English communication skills are essential.
• An outgoing personality and the ability to maintain fluid, spontaneous, and empathetic conversations with customers are highly valued.
• Completion of the One-Way Video Interview is mandatory. Applications without a completed video interview will not be considered.
• Applicants must be available to work one of the two fixed shifts listed above, with one weekday off and one weekend day off.

Requirements

• Strong English and Spanish communication skills, both written and verbal.
• Excellent computer navigation skills and the ability to learn new systems quickly.
• Strong problem-solving skills, attention to detail, and a customer-first mindset.
• Ability to manage multiple inquiries while maintaining accuracy and professionalism.
• Willingness and ability to work full-time on-site in Barranquilla, Colombia.
• Availability to work the assigned schedule, which may include weekends.

Preferred Qualifications

• Experience supporting online shoppers or handling e-commerce orders.
• Familiarity with order management systems, customer service platforms, or CRM tools.
• Experience troubleshooting basic website, checkout, or account-related issues.