Manager of Software Engineering (SRE Site Lead: Dublin ROC)

• The ROC maintains three sites around the world to provide this coverage, embracing SRE best practices, proactive incident reduction, and an engineering-focused culture
• As a Manager, Software Engineering you will ensure that the Dublin ROC Site is providing high quality live response during its share of the ROC’s follow-the-sun coverage model
• You will actively grow the engineering skillset and mindset of your engineers, and be accountable for the technical quality of the team’s work
• You will actively grow your team to not only be rock-solid Incident Commanders, but to be expert systems and software triagers as well. You will develop and lead a team of technical sleuths that can accelerate finding the source and the dependencies of any problem at Riot
• You believe SRE is a valuable role you play, not a title you are given
• You know in your bones that triage, problem identification, and early detection are essential engineering skills, and you want to teach them to others
• You cultivate relationships to provide your team with the support it needs to execute and grow. You use iterative approaches to problems and know how to compromise between ideal solutions and practical outcomes. You believe that just because something is hard doesn’t mean it isn’t worth doing
• Manage the Site’s engineering staff for growth and performance
• Ensure the Site’s engineers receive active mentorship to develop their technical and soft skills
• Manage the Site’s response coverage and on-call, participating in the on-call rotation as an Incident Commander
• Manage the Site’s capacity for project work and incident response, and drive and report on site performance metrics
• Act as the Site’s technical lead, doing hands-on technical work, code reviews, and design reviews, and defining what good looks like for alerting and incident response automation
• Drive toward an AI-focused future for our incident response and systems triage
• Manage stakeholders during critical incident triages and major launches working alongside TPM teams
• Handle Site-specific HR tasks such as local hiring and retention
• For this role, you’ll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players

Benefits

• Healthcare: Medical, dental, and vision plans that cover you as well as your spouse/domestic partner and children.
• Family Care: Life insurance, parental leave, plus short and long-term disability.
• Open Paid Time Off: In addition to holidays, a 2-week end of year break, and a 1-week mid-year break, Rioters are trusted to take the time they need throughout the year.
• Retirement: Riot matches retirement contributions so you can continue to play games long after you retire.
• Play Fund: Riot’s annual play fund allows Rioters to broaden their knowledge of the games that matter to players and the community.
• Donation Matching: Riot matches donations of time and money to nonprofits to double down on support.

• You’re right for this role if the idea of growing a new kind of engineering team at Riot and coaching engineers to succeed excites you
• Demonstrated experience working in container-based ecosystems and with a container scheduler (e.g. Marathon, Mesos, Kubernetes, GKE, Amazon ECS)
• Demonstrated experience as an Incident Commander, leading incidents with authority regardless of the other titles or roles present
• Demonstrated experience triaging software in large production systems that you yourself didn’t write
• Bachelor’s or Master’s degree in Computer Science or a related field or relevant professional experience
• Demonstrated experience leading and implementing SRE best practices and actively developing engineers in the SRE space
• Demonstrated experience designing, writing, prioritizing, and maintaining high-capacity, high-availability, and high-performance software, especially back-end services
• 2+ Years experience as a Senior Software Engineer or higher
• Demonstrated experience eliminating alert fatigue with proper alerting design
• 2+ Years experience performance managing engineers including hiring, coaching, and career development
• Demonstrated ability to work across multiple organizations and generate alignment on technical standards
• 4+ Years working in a high performance Site Reliability capacity
• Experience working in a global follow-the-sun model, with proficiency in communicating across timezones
• Understanding of relational databases such as MySQL
• Experience with distributed systems, specifically microservices
• Experience with CI/CD pipelines, ideally Jenkins, Github Actions, or equivalent
• Understanding of software performance and the influence of latency in online games
• Experience with AWS (or comparable cloud environments)