Partner Solution Engineer

• The ServiceNow Partner Design Studio is looking for a Partner Solution Engineer with a passion for innovation, design standards, and cutting-edge architecture practices. This is a unique opportunity to shape partner-branded solutions using an AI-first approach — where AI is embedded into every step of design and solutioning
• You will help partners design, validate, and accelerate differentiated solutions on the Now Platform through design thinking, deep technical architecture, and go-to-market alignment, ensuring every solution is AI-ready, scalable, and outcome-driven
• As a pooled, forward-deployed engineering authority, you will work across partners as a force multiplier focused on standards, reuse, and quality, certifying into Practices to bring domain depth where it’s needed
• By applying the FLIGHT design thinking framework and maintaining architectural rigor, you will accelerate partner time-to-value by up to 2x while establishing reusable patterns and reference architectures that scale across the entire partner ecosystem
• As a Partner Solution Engineer, you will define the reference architectures, design standards, and validated patterns that partners build to — serving as the forward-deployed technical authority for AI-infused ServiceNow solutions that address real-world business challenges
• Lead design workshops using the FLIGHT framework to define AI-native reference patterns and set the solution standards partners build to on the Now Platform
• Apply an AI-first mindset in all partner engagements — from design workshops to solution architecture — ensuring partners are equipped to lead in an AI-driven market
• Translate partner ideas and industry opportunities into actionable blueprints, validated architectures, and minimum viable product specifications
• Drive conversations around market positioning, industry opportunities, and how AI can create differentiated solutions
• Provide expert architecture and AI readiness guidance ensuring partner solutions meet ServiceNow standards for quality, performance, and simplicity
• Conduct deep architectural reviews for net-new patterns, complex multi-product integrations, and advanced AI/agentic scenarios
• Evaluate solution architectures against the Partner Co-Innovation Framework including upgrade survivability, security posture, and scalability
• Collaborate with Product and Engineering teams to align partner innovations with ServiceNow platform priorities and AI strategy
• Capture, document, and publish repeatable patterns, architectures, and design frameworks (Orbital, FLIGHT) to scale partner innovation across the ecosystem
• Develop industry-specific reference architectures for verticals including Financial Services, Healthcare, Manufacturing, and Public Sector
• Contribute validated patterns to the Pattern Library for use by partners across all Co-Innovation Maturity Tiers
• Continuously refine design frameworks and delivery methods to enhance partner experience and measurable business outcomes
• Mentor partner design and solution teams, building capability in AI-native solution development and Now Platform extensibility
• Provide educational design reviews for Foundation-tier partners to accelerate learning and capability development
• Support partners in defining go-to-market strategies, technical goals, and measurable outcomes through the lens of AI-enhanced capabilities
• Promote partner success stories, highlighting business impact and thought leadership through structured design and standards engagements

Benefits

• Generous family leave
• Matched donations
• Annual learning stipends
• Flexible PTO
• Competitive retirement plan
• Paid volunteer time

• Strong grasp of cloud platform architecture including SaaS, PaaS, automation, and multi-tenancy patterns
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving
• Clear communicator comfortable engaging at the CxO level, translating complex technical topics into actionable business insights
• Significant experience working with technology partners at either a partner or OEM level, including solution design and reference-architecture definition
• Deep curiosity and expertise in AI technologies, emerging trends, and design thinking methodologies
• 8+ years in solution architecture, technical sales, pre-sales, or similar roles with deep platform architecture experience
• Experience facilitating workshops, design sessions, and collaborative innovation exercises that produce tangible outcomes
• Proven ability to guide partners through complex solution designs and business strategy discussions
• Business development background: experience developing partner go-to-market plans or new solution plays
• ServiceNow platform development experience and/or ServiceNow certifications (CSA, CAD, CIS, architectural certifications)
• Design Thinking training or certification; experience applying human-centered design principles in partner-facing design and standards work
• AI and automation expertise: knowledge of generative AI, predictive analytics, or automation tools in enterprise solutions
• Industry experience in Financial Services, Healthcare, Manufacturing, or Public Sector
• Familiarity with competitive cloud or enterprise software platforms