Product Manager - Brokerage - UK
Summary
Product Manager owning strategy and execution of Alpaca's core account management and identity verification systems for global brokerage clients, collaborating with engineering, legal, and compliance teams.
Your Role:
As a Product Manager - Accounts, you will be responsible for the strategy, roadmap, and execution of Alpaca's core account management and identity verification systems. You will be the voice of our partners, working to create a flexible and compliant global account infrastructure. This role is critical to enabling financial institutions around the world to seamlessly and securely onboard and manage their end-users. You will work closely with engineering, legal, compliance, and business development teams to navigate the complexities of different jurisdictions and deliver a world-class account experience.
Things You Get To Do:
- Define and own the product vision, strategy, and roadmap for Alpaca's account opening and identity verification services
- Manage the lifecycle of various account structures, including fully disclosed, omnibus, and omnibus with sub-accounting, to meet the diverse needs of our global B2B clients.
- Develop and enhance features such as the ability to open accounts for entities, create sub-accounts for distinct trading strategies, and manage multiple account types (e.g., self-directed, robo, retirement)
- Lead the strategy for KYC and identity verification, supporting various models from partner-led KYC to integrated solutions with third-party providers
- Collaborate with legal, compliance, and regional business teams to navigate the complexities of different jurisdictions, ensuring our account systems meet local licensing, data management, and financial requirements
- Author detailed product requirement documents (PRDs) and user stories to ensure clarity and alignment across all teams
- Work with go-to-market teams to enable adoption of new account features and onboarding flows
- Define and analyze key metrics such as onboarding success rates, account funding times, and KYC pass-through rates to measure success and identify areas for improvement
Who You Are (Must-Haves):
- At least 5 years of product management experience, with a focus on B2B, fintech, or complex platform products
- Experience with products related to user onboarding, identity verification (KYC/AML), or account management systems
- A strong understanding of the operational and regulatory complexities in financial services, especially concerning client onboarding and account lifecycle management
- Proven ability to understand complex technical and business requirements and work effectively with engineering, legal, and compliance teams
- Excellent communication and interpersonal skills, with a proven track record of leading cross-functional teams and influencing stakeholders
- Data-driven mindset with experience using analytics tools to track product performance and make informed decisions
- A genuine passion for financial markets and a strong desire to build products that empower developers and democratize access to financial services
- Experience working in an agile development environment
Who You Might Be (Nice-to-Haves):
- A background in engineering
- Direct experience working in the fintech or brokerage industry
- Experience working in a globally distributed, remote-first company
- Familiarity with different brokerage account structures (e.g., omnibus, fully disclosed)
- Experience with global identity verification providers and regulatory technology (RegTech)