Seasonal Ski Technician - Part Time (Backcountry)
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At Backcountry, our mission is to connect people to their passions. Our five online stores—Backcountry, Level Nine Sports, Competitive Cyclist, MotoSport, and SteepandCheap—aim to supply our customers with the gear, knowledge, and inspiration necessary to get out there and chase down life’s greatest moments. We do this by providing the biggest and best assortment of premium outdoor products, a superior shopping experience, personalized Gearhead expertise, lightning-fast and accurate fulfillment, and inspirational, informative, and community-centered content.
The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.
Backcountry is seeking a skilled and knowledgeable Seasonal Retail Shop Technician to join our team for the holiday season (expected employment from November through February). As a Retail Shop Technician, you will be responsible for ensuring that all products are maintained, repaired, and assembled according to the company's standards. Your primary objective will be to provide high-quality customer service by assisting with product inquiries and providing technical support, and selling merchandise to customers.
Holiday Availability: Must be able to work two of the three major winter holidays (Thanksgiving/Black Friday, Christmas, New Year’s Eve/New Year’s Day).
What you get to do every day:
- Assemble, maintain and repair outdoor gear and equipment, including bicycles, ski & snowboard equipment, watercraft, camping gear, and other outdoor equipment.
- Perform quality assurance checks on all products prior to customer delivery.
- Assist customers with technical support and product inquiries.
- Provide support to sales associates with product knowledge and recommendations.
- Keep the shop organized and tidy, including maintaining an inventory of necessary tools and supplies.
- Work collaboratively with the team to meet sales goals and provide exceptional customer service.
- Participate in ongoing training and development to stay up-to-date on industry trends and products.
- Assist on the sales floor as needed.
- Assist the Store Manager in opening and closing the store as needed.
- Ensure the store is properly secured and alarm systems are functioning correctly
- Manage cash and credit card transactions, and perform daily cash reconciliation
- Other duties as assigned by management team and Lead Shop Tech.
What you bring to the role:
- 1+ years of experience in a retail shop technician or similar role.
- Strong mechanical aptitude and technical skills with outdoor gear and equipment.
- Excellent customer service skills and ability to communicate effectively with customers.
- Ability to work independently, manage multiple tasks, and prioritize effectively.
- Knowledge of the latest industry trends and products.
- Flexibility to work weekends, holidays, and evenings — especially during the November through February seasonal period.
- Must be able to lift up to 50 pounds.
- High school diploma or equivalent.
- Technical certifications related to outdoor gear and equipment preferred.
Physical Requirements:
- Ability to communicate verbally and work cooperatively with associates and customers
- Ability to remain standing for up to 5 hours at a time
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
- Must have a flexible schedule, including availability for nights, weekends, and holidays
- Regular and predictable attendance
CSC Generation is an equal opportunity employer. All qualified applicants will receive consideration without regard to any characteristic protected by law. If you need an accommodation during the application process, contact [email protected].
Employment is contingent on a background check, including verification of prior employment dates.
As published by lever · 9 questions · 3 written answers
Basics
Resume/CV, Full name, Pronouns, Email, Phone, Current location, Current company, LinkedIn URL, GitHub URL, Portfolio URL, Other website
Pick from a list (6)
- Are you legally authorized to work in the United States?
- Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?
- Are you at least 18 years of age?
- Select the outdoor activities you consider yourself knowledgeable in? optional
- What is the minimum hours per week you can work?
- What is the maximum hours a week you can work?
Written answers (3)
- What was the last outdoor adventure you went on? Tell us about your favorite piece of gear you brought with you and why?
- Do you have any previously scheduled vacations or periods, you are not available to work? If yes, explain.
- Please provide your availability for each day of the week (Monday through Sunday), including preferred time slots (e.g., 9 AM - 12 PM, 2 PM - 5 PM)?"
