Senior Automobile Service Trainer - Kolkata
Posted Updated
Position Summary
- Conduct Automobile Service Process Training
- Conduct Automobile Service Process Audit
- Conduct Class Room Training, On the Job Training & Coaching
- Help Improve PSF scores (Post Sales Feedback) & CSI (Customer Satisfaction Index) scores
- Help improve Dealer Service Processes & ensure efficiency
- Responsible for handling approx. 30-35 Workshops
- Travel across locations (20 -22 days)
- Compile and Present Reports & Support HOD
- Ensure that all the manpower at given location is trained
Key Responsibilities
- Conduct Class Room Training
- Conducting On the Job Training
- Conducting Coaching
- Preparing Reports
- Presentations
Function
Training, Coaching, Audits
Sub-Function
Class Room Training, On the Job Training
Qualification
B.E / B .Tech (Preferred Automobile / Mechanical)
Critical Behavioral Competencies Required
Building Effective Teams
Interpersonal Effectiveness
Customer Focus
People Development
Drive For Results
Taking Ownership
Functional Excellence
Timely Decision Making
Withstanding Pressure
All your information will be kept confidential according to EEO guidelines.