Software Engineering SMTS

• Product Core builds the foundational product systems everything depends on: identifying prospects, scheduling and routing meetings, synchronizing data with calendars and go-to-market platforms, executing workflows, and supporting enterprise authentication. We also enable customers and partners to extend the product through public APIs, webhooks, and custom integrations. These capabilities power critical parts of the customer journey and have a meaningful impact on conversion, revenue, and customer trust
• The team also builds the data, context, and execution capabilities behind our agentic product experiences, including meeting preparation, routing investigation, and product explainability
• As an engineer on Product Core, you’ll operate as a technical leader: leading complex initiatives from early design through production, shaping architecture, writing substantial production code, influencing technical direction, and helping other engineers do their best work
• Lead complex product initiatives from an ambiguous problem through technical design, implementation, launch, and ongoing ownership
• Build reliable meeting-booking, calendaring, routing, and workflow experiences that directly affect customer conversion and revenue
• Build and evolve integrations with CRM, marketing automation, sales engagement, collaboration, calendaring, and data-enrichment platforms
• Build intuitive public APIs and reliable webhooks that let customers and partners extend the product
• Design for the realities of third-party systems: API limits, OAuth credentials, inconsistent data, retries, synchronization, and partial failures
• Advance AI-assisted capabilities such as meeting preparation, routing investigation, and explanations of product behavior
• Improve the scalability, observability, security, and supportability of critical production systems, and own difficult customer issues to their root cause
• Raise the engineering bar through technical leadership, design and code reviews, and mentorship

Benefits

• Medical Care
• Life Insurance
• Retirement Savings
• Employee Assistance Programs
• With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year

• Comfortable operating in ambiguity and driving clarity: you can frame problems, propose solutions, and align others
• Experience building or operating integrations with complex third-party platforms
• Sound technical judgment around reliability, data integrity, security, and incremental system evolution
• Strong full-stack skills, with particular depth in backend systems, APIs, relational data models, and background processing
• A track record of independently delivering complex SaaS capabilities from design through launch and ongoing operation
• Experience with modern web frameworks (Rails/React/Postgres/AWS is a plus; adaptability matters most)
• Excellent debugging skills across application, integration, and data boundaries
• Demonstrated technical leadership: you influence architecture and execution beyond your immediate workstream
• Product-minded: you care about UX and customer outcomes, not just implementation
• Experience building production AI or LLM applications, agent tooling, or explainability features
• Experience with enterprise identity systems such as SSO, SAML, or SCIM
• Familiarity with OAuth, webhooks, synchronization pipelines, rate-limited APIs, or eventual consistency
• Experience with CRM, marketing automation, scheduling, routing, enrichment, or workflow products