Solutions Architect
Posted Updated
- The Solutions Architect role works hand-in-hand with clients and partners, transforming our products into tailored solutions for our customers
- Collaborate across teams, fuel innovation, and leave your mark on both our products and customer satisfaction. Your expertise will guide internal resources and directly impact product evolution
- Lead the strategic delivery of contracted services to customers and partners
- Conduct comprehensive discovery sessions to understand business needs and requirements
- Architect solution designs tailored to seamlessly integrate within the Workiva Platform, resulting in the fulfillment of impactful outcomes
- Forge direct and positive interactions with clients and partners, executing standardized solutions that align with their distinctive requirements
- Foster continuous professional growth through dedicated training, ensuring a sustained mastery of financial, risk, and operational reporting on the Workiva Platform
- Assume a leadership role, exemplifying best practices, and mentor peers and Associates, thereby facilitating seamless onboarding and contributing positively to our continuous development endeavors
- The Solution Architect Sets up and installs technical systems, applications or process designs for client’s purchased or outsourced technology and business process solutions
- Works directly with client to manage initial access, map and transfer data, create process documentation and train or coordinate training for client users
- Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution
- Provides feedback based on client experiences to product and professional services teams for product and process improvements
- May work directly with clients on-site or provide installation support remotely
- Contributes to team or matrixed team through the adaptation of techniques and approaches to support projects
- Works on moderately ambiguous problems where analysis of data requires evaluation of identifiable factors
- Solves issues and situations that are composed of various factors; requires an inquisitive mind-set to identify underlying problems
- Applies solutions to independently address assignments of a diverse scop
- Moderately impacts a range of customer, operational, project or service activities within multiple teams
- Demonstrates good judgment in selecting working methods that obtain scalable solutions
- Regularly interacts with high-level individual contributors and managers in related department; in technical track may begin to liaise with directors and senior directors at this level
- Begins building internal network and interactions with senior internal resources
- Based on general objectives, receives minimal instruction on day-to-day work and general guidance on new assignments; operates independently in prioritizing work
- May provide technical direction and guidance to peers
- Demonstrated ability to curate and maintain customer-first relationships
- 4 years of experience in service delivery, finance, accounting, audit, or a related field
- Willingness to travel up to 25% for team and corporate meetings, fostering relationships and representing company interests
- Undergraduate degree or equivalent combination of education and experience in a related field; an advanced degree may be considered in lieu of professional experience
- Reliable internet access for any period of time working remotely
- An experienced professional with full understanding of area of specialization
- Typically requires a minimum of 4 years of related experience with a Bachelor’s degree; or 2 years and a Master’s degree; or a PhD without experience
- Fully qualified with practical experience of applying industry practices and solutions to creatively solve a variety of issues
- Experience with enterprise risk, financial planning or analytics & reporting solutions and their related technology platforms
- Hands-on experience within the Workiva platform, other SaaS and cloud technologies, or data architectures preferred
- Consultant level at a services company or public accounting preferred
- Self-motivated with strong propensity for action, results and continuous improvement
- A strong individual contributor with intellectual curiosity to positively impact the ability to manage multiple services
- Ability to influence and drive change in business processes
- Enhanced technology knowledge of the Microsoft Office suite and Google Workspace applications
- Familiarity with any of the following: SQL, JSON, R we embrace flexible work arrangements